Terms of Service

Last Updated: April 2026

Agreement to Terms

Welcome to Chris Barnes Wellness, operated by CB Wellness Group Pty Ltd (ABN 42286238230).

By using our website (chrisbarneswellness.com.au) or services, you agree to these Terms of Service. If you don’t agree, please don’t use our services.

These terms cover:

• What services we provide
• Your rights and responsibilities
• Payment and refund policies
• How we handle disputes
• Important legal protections

Quick Contact:

• Email: chris@chrisbarneswellness.com.au
• Phone: 0438 283 952

Who Can Use Our Services

Our services are for adults (18 years and older) only.

Exception: We provide genetic testing for children with full written parental consent. Parents maintain complete control over their child’s information and results.

By using our services, you confirm you are at least 18 years old or have parental permission.

Our Services

What We Offer

Chris Barnes Wellness provides:

Genetic and Epigenetic Testing:

• DNA genetic blueprint analysis (through MyDNA)
• Epigenetic biological age testing (through TruDiagnostic)
• Personalized test interpretation and reports, including AI-assisted DNAction Plans reviewed and approved by Chris Barnes

Coaching and Consulting:

• One-on-one health coaching sessions
• Personalized protocol development
• Ongoing Voxer support (as part of specific programs)
• Progress tracking and optimization

Educational Content:

• Blog articles and resources
• Email newsletters
• Podcast content
• Social media education

What We Don’t Offer

Important Clarifications:

• We do not diagnose, treat, or cure medical conditions
• We are not a replacement for medical care
• We do not prescribe medications
• We provide education and coaching, not medical treatment

Always consult your doctor before making significant health changes, especially if you have existing medical conditions or take medications.

Use Of Artificial Intelligence

Chris Barnes Wellness uses an artificial intelligence system (Claude by Anthropic) to assist in generating personalised DNAction Plans. By engaging our Genetic Blueprint Review service you consent to your genetic report and consultation transcript being processed by Anthropic’s commercial API for this purpose.

Important:

• All AI-generated content is reviewed and approved by Chris Barnes before delivery to you
• Anthropic’s commercial API does not use your data for AI model training
• Your data is automatically deleted from Anthropic’s systems within 7 days
• A separate AI consent form is provided and must be signed before your DNAction Plan is generated
• AI assistance does not change our commitment to personalised, clinically informed recommendations

Your Account and Registration

Creating an Account

To access certain services, you may need to create an account.

Your Responsibilities:

• Provide accurate, current information
• Keep your password secure
• Update your information when it changes
• Don’t share your login credentials
• Notify us immediately if you suspect unauthorized access

Account Security

You are responsible for all activities under your account. We reserve the right to suspend or terminate accounts that:

• Violate these terms
• Use false information
• Engage in fraudulent activity
• Remain inactive for extended periods

Programs and Pricing

Our Programs

DNAge Complete – $5,500 AUD

• DNA Genetic Blueprint Test (MyDNA)
• TruAge + TruHealth Combo (TruDiagnostic)
• 4 × 45-minute coaching calls
• Daily Voxer support for 3 months
• Personalized protocols and guides

Payment Options:

• Pay in full (5% discount applied)
• Payment plans available (deposit + fortnightly payments)

What’s Included

All programs include:

• Pre-consultation preparation and analysis (2-3 hours)
• Comprehensive written summaries after each session
• Access to educational resources
• Email support for administrative questions

What’s NOT Included

• Additional testing beyond your chosen package
• Medical consultations or prescriptions
• Supplements or products (recommendations provided)
• Travel costs if in-person meetings are arranged
• Extended support beyond your program duration

Payment Terms

Accepted Payment Methods

We accept:

• Visa
• Mastercard

All payments are processed securely through Stripe. We never store your credit card information.

Pricing

All prices are in Australian Dollars (AUD).

• Prices listed on our website are current at time of purchase
• We reserve the right to update pricing with 30 days notice
• Price changes don’t affect existing bookings or payment plans
• No hidden fees – what you see is what you pay

Payment Plans

If you choose a payment plan:

• Initial deposit is required to secure your booking
• Remaining payments are due on agreed schedule (typically fortnightly)
• Missed payments may result in service suspension
• You remain responsible for the full amount
• Payment plan terms are outlined in your booking confirmation

Late Payments

If a payment is late:

• Grace period: 7 days
• After 7 days: Services may be suspended
• After 21 days: Account may be sent to collections
• You are responsible for any collection costs

Communication is key: Contact us immediately if you’re having payment difficulties. We’re here to help find solutions.

Refund and Cancellation Policy

Testing Kits and Lab Work

Once genetic/epigenetic testing kits are ordered or samples are submitted, NO REFUNDS are available.

Why?

• Labs charge us immediately for kit processing
• Samples cannot be “returned” or reused
• Results are specific to your unique biology

Coaching Sessions

Cancellations and Rescheduling:

• More than 48 hours notice: Free reschedule
• Less than 48 hours notice: Session forfeited
• No-shows: Session forfeited, no refund

Exceptions:

• Medical emergencies (documentation required)
• Family emergencies (at our discretion)

Full Program Cancellations

Before testing kits are ordered:

• Full refund minus $200 administrative fee

After testing kits are ordered:

• No refund on testing costs
• Unused coaching sessions may be refunded at 50%

After program begins:

• No refunds for completed services
• Remaining services may be refunded at 25%

Dissatisfaction Policy

We stand behind our services. If you’re not satisfied:

1. Contact us immediately to discuss concerns
2. We’ll work to address issues and improve your experience
3. If we cannot resolve the situation, we may offer partial credit toward future services

Note: This does not guarantee refunds but shows our commitment to your satisfaction.

Intellectual Property

Our Content

All content on our website and in our programs is owned by Chris Barnes Wellness:

• Website design and text
• Genetic analysis methodologies
• Educational materials and resources
• Videos, podcasts, and images
• Program protocols and templates

You May:

• Access content for personal use during your program
• Print materials for your own reference
• Share your personal results with your healthcare team

You May NOT:

• Reproduce or distribute our content
• Use our materials for commercial purposes
• Claim our work as your own
• Share program materials with non-clients
• Reverse-engineer our protocols or systems

Your Content

Information You Share: When you provide information (health history, genetic results, feedback), you retain ownership.

Limited License to Us: You grant us permission to:

• Use your information to provide services
• Store your data securely
• Analyze patterns to improve our programs
• Use anonymized data for research or education

Testimonials and Reviews: If you provide a testimonial or review:

• We may use it in marketing materials
• We’ll keep it anonymous unless you give written permission
• You can request removal at any time
• We may edit for length or clarity (but not meaning)

Your Responsibilities

Using Our Services Appropriately

You Agree To:

• Provide truthful, accurate information
• Follow our recommendations responsibly
• Consult your doctor about medical decisions
• Respect our intellectual property
• Communicate professionally
• Use services for personal health optimization only

You Agree NOT To:

• Misrepresent your health history
• Use our services to diagnose others
• Share your login with others
• Harass or abuse our staff
• Attempt to hack or exploit our systems
• Use our content commercially without permission
• Provide fake or fraudulent payment information

Health and Safety

Your Responsibilities:

• Inform us of all relevant health conditions
• Disclose all medications and supplements
• Consult your doctor before major changes
• Follow supplement dosing carefully
• Report any adverse reactions immediately
• Use common sense with recommendations

Our Commitment:

• Provide evidence-based guidance
• Clearly explain our reasoning
• Stay within our scope of practice
• Refer you to medical professionals when appropriate

Testing Lab Relationships

Third-Party Labs

Important: We use third-party laboratories for all genetic and epigenetic testing:

MyDNA (Australia):

• Provides genetic testing
• Stores genetic samples and data
• Independent entity with own privacy policies

TruDiagnostic (USA):

• Provides epigenetic testing
• Stores biological samples and data
• Independent entity with own privacy policies

Our Role

We Do:

• Facilitate ordering of tests
• Receive and interpret results
• Provide coaching based on findings
• Store copies of final reports

We Don’t:

• Store biological samples
• Control lab data policies
• Guarantee lab timelines
• Control lab quality (though we choose reputable partners)

Lab Disclaimers

• Test turnaround times are estimates, not guarantees
• Lab errors are rare but possible – we’ll work with labs to resolve
• You’ll receive lab privacy policies before testing
• Contact labs directly for questions about samples or raw data

Limitation of Liability

What We’re Responsible For

We take our services seriously and aim to provide high-quality coaching and analysis.

We ARE liable for:

• Providing services as described
• Maintaining reasonable data security
• Acting professionally and ethically
• Honoring our agreements

What We’re NOT Responsible For

To the fullest extent permitted by Australian law:

We are not liable for:

• Indirect or consequential damages
• Health outcomes (positive or negative)
• Third-party actions (labs, payment processors)
• Technical failures beyond our control
• Acts of nature or circumstances beyond our control
• Your decisions based on our recommendations

Maximum Liability: Our total liability is limited to the amount you paid for services, regardless of the legal basis for your claim.

Health Disclaimer

IMPORTANT:

• Genetic testing shows predispositions, not certainties
• Epigenetic testing is educational, not diagnostic
• Results can vary based on many factors
• We cannot guarantee specific health outcomes
• Always consult qualified medical professionals

Dispute Resolution

Try to Work It Out First

If you have a problem:

1. Contact us directly: chris@chrisbarneswellness.com.au or 0438 283 952
2. Give us 30 days to resolve the issue
3. Document everything – keep records of communications

Most issues can be resolved through honest communication.

Formal Dispute Resolution

If we cannot resolve informally:

Mediation (Optional):

• We may agree to use a professional mediator
• Costs split 50/50
• Non-binding but encouraged

Australian Law Applies:

• These terms are governed by Australian law
• Disputes resolved under Queensland jurisdiction
• Courts located in Gold Coast, Queensland have jurisdiction

What You’re Agreeing To

By using our services, you agree:

• Australian law governs this agreement
• Queensland courts have jurisdiction
• You’ll attempt informal resolution first
• You’ll act in good faith to resolve disputes

Termination

We May Terminate If:

• You violate these terms
• You provide fraudulent information
• You harass or abuse our staff
• You misuse our services or content
• You fail to make required payments
• For any other reasonable cause

You May Terminate By:

• Completing your program (natural end)
• Requesting account closure
• Cancelling services (subject to refund policy)

What Happens After Termination:

You Lose Access To:

• Your account and login
• Ongoing support
• Program materials
• Member-only resources

You Keep:

• Your test results (we’ll provide final copies)
• Personal health information (upon request)
• Materials you paid for and downloaded

We Retain:

• Basic records for business purposes
• Right to refuse future services
• Genetic reports, consultation transcripts, and DNAction Plans for
  90 days from your last consultation date, after which they are
  permanently deleted. We recommend you download and save your own copies before this period expires.
• Payment and financial records for 7 years as required by Australian
  tax law.

Privacy and Data Protection

This is a summary. See our full Privacy Policy for complete details.

We Collect:

• Contact information
• Health and genetic data
• Payment information
• Website usage data

We Use It To:

• Provide your services
• Improve our programs
• Communicate with you
• Comply with legal obligations

We Don’t:

• Sell your data
• Share without permission
• Use for unrelated marketing

Your Rights:

• Access your data
• Correct inaccuracies
• Request deletion (with exceptions)
• Withdraw consent
• Complain to authorities

Read Full Policy: chrisbarneswellness.com.au/privacy-policy

Changes to These Terms

How We Update

We may update these terms as our business evolves or laws change.

When We Update:

• “Last Updated” date changes at the top
• Notice posted on website
• Email notification for significant changes
• 30 days before changes take effect

Your Options:

• Continue using services (means you accept changes)
• Request clarification on changes
• Discontinue services if you disagree

Current Bookings: Original terms apply to services already purchased unless changes are legally required.

General Provisions

Entire Agreement

These Terms of Service, along with our Privacy Policy and Cookie Policy, represent the complete agreement between you and Chris Barnes Wellness.

Independence

If any part of these terms is found unenforceable, the rest remains in effect.

No Waiver

Our failure to enforce any term doesn’t mean we’ve waived that right. We can still enforce it later.

Assignment

We may transfer our rights and obligations to another entity (like if we’re acquired). You cannot transfer your rights without our written permission.

Communication

Official notices should go to:

• Email: chris@chrisbarneswellness.com.au
• Phone: 0438 283 952
• Mail: CB Wellness Group Pty Ltd, Gold Coast, Queensland, Australia

We’ll communicate with you via:

• Email (to address on file)
• Phone (to number on file)
• Website notifications
• Mail (if necessary)

Keep your contact information current!

Medical Disclaimer

PLEASE READ CAREFULLY:

Chris Barnes Wellness provides education and coaching, not medical advice.

We Are:

• Genetic health strategists
• Epigenetic performance coaches
• Wellness educators
• Biohacking enthusiasts

We Are NOT:

• Medical doctors
• Able to diagnose diseases
• Able to prescribe medications
• Able to replace your healthcare team

Always Consult Your Doctor:

• Before starting new supplements
• Before changing medications
• If you have medical conditions
• If you experience adverse effects
• For medical advice and treatment

Genetic Testing:

• Shows predispositions, not diagnoses
• Educational, not medical
• One piece of your health puzzle
• Should be discussed with qualified professionals

Your Responsibility: You are ultimately responsible for your health decisions. Use our information wisely and always prioritize proper medical care.

Professional Standards

Our Credentials

Chris Barnes holds:

• Double Bachelor’s degrees (Holistic Health Science + Health & Physical Education)
• Advanced certification in Epigenetic Coaching
• Currently pursuing Masters and Doctorate in Natural Medicine
• 20+ years health and wellness experience
• 500+ genetic reports analyzed

Scope of Practice

We Stay Within Our Lane:

• Genetic and epigenetic education
• Lifestyle and nutrition coaching
• Performance optimization strategies
• Supplement education (not prescription)

We Refer Out For:

• Medical diagnosis and treatment
• Mental health therapy
• Prescription medications
• Acute medical conditions
• Conditions requiring medical supervision

Continuing Education

We maintain professional standards through:

• Ongoing education and certifications
• Regular review of current research
• Collaboration with medical professionals
• Adherence to ethical guidelines

Questions or Concerns?

Contact Us

Email: chris@chrisbarneswellness.com.au
Phone: 0438 283 952
Website: www.chrisbarneswellness.com.au

Business Hours: Monday – Friday, 9am – 5pm AEST (We respond within 1-2 business days)

Complaints Process

1. Contact us directly – Most issues resolved quickly
2. Escalate if needed – Ask to speak with Chris directly
3. External bodies – If unresolved, contact relevant consumer protection agencies

Feedback Welcome

We appreciate feedback, positive or constructive. It helps us improve our services and better serve our clients.

By using Chris Barnes Wellness services, you acknowledge that you have read, understood, and agree to these Terms of Service.

Last Updated: April 2026

These terms are written in plain English to ensure clarity. If you need clarification on any point, please contact us before using our services.